Mary Lindh B.

𝐁𝐫𝐢𝐧𝐠𝐢𝐧𝐠 𝐒𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞, 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲, 𝐚𝐧𝐝 𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬. Hi, I'm Mary — a Senior Executive Assistant & Operations Specialist and Coorindator for NDIS, Allied Health, Local Businesses and Corporate Administration with 8+ years of experience supporting CEO, Executives, business owners, and international teams across multiple industries. I help businesses stay organised, streamline daily operations, manage competing priorities, and keep essential administrative processes running smoothly. Whether you need dependable executive support, assistance coordinating projects and teams, help managing client communications, or someone to take ownership of your day-to-day administrative workload, I bring a structured, proactive, and detail-oriented approach to every task. My experience spans executive assistance, business operations, healthcare and NDIS administration, clinical research support, real estate and construction, digital marketing, and financial services. This cross-industry background allows me to adapt to different business environments, systems, and operational requirements✨ 📌𝐄𝐗𝐄𝐂𝐔𝐓𝐈𝐕𝐄 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐂𝐄 & 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐒 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 • Meeting scheduling, travel management and coordination • Executive & personal assistance • Client communication & follow-ups • Recruitment & Onboarding Coordination • Project, task & deadline tracking • Team & stakeholder coordination • Document preparation, records management and reporting • Research, Data Entry and confidential administrative support • Workflow Coordination and SOP documentation • Confidential administrative support 📌 𝐍𝐃𝐈𝐒, 𝐇𝐄𝐀𝐋𝐓𝐇𝐂𝐀𝐑𝐄 & 𝐂𝐋𝐈𝐍𝐈𝐂 𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐎𝐍 I have hands-on NDIS administrative experience using SPLOSe, supporting participant administration, claims, billing, documentation, scheduling, and workforce coordination. My related experience also includes healthcare administration, patient records, appointment coordination, participant recruitment and follow-ups, and clinical research support. • Participant intake, onboarding and records, service agreement processing • Claims, Billing and Invoicing Administration • Support coordination administration • Staff scheduling & rostering • Support worker coordination • Compliance documentation • Audit preparation & records • Recruitment & workforce onboarding • Participant & stakeholder communication • Follow-ups & service coordination I understand the importance of accurate participant records, documentation, confidentiality, claims processing, and timely communication within NDIS operations. 📌 𝐆𝐄𝐍𝐄𝐑𝐀𝐋 𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐎𝐍 & 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 My experience across real estate and construction, digital marketing, and financial services allows me to support businesses with a variety of operational needs. • Client enquiries, follow-ups, and relationship management • CRM updates and customer support • Document organization and data management • Vendor and supplier coordination • Invoicing, expense tracking, and accounts administration • Lead research, appointment setting, and onboarding • Task tracking and coordination across teams 📌𝐅𝐈𝐍𝐀𝐍𝐂𝐈𝐀𝐋 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐒 & 𝐃𝐈𝐒𝐏𝐔𝐓𝐄 𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐎𝐍 My banking operations experience with HSBC and Capital One involved payment processing, account servicing, billing, disputes, fraud alerts, escalations, and complex customer cases. I also have experience in business financial administration, including invoicing, accounts receivable and payable support, expense tracking, and bank reconciliations. • Payment processing and account administration • Dispute management, case documentation, and escalation support • Fraud alert handling and complex issue resolution • Billing, invoicing, and payment follow-ups • Expense tracking, financial records, and reconciliation support • CRM updates, case tracking, and customer communications • Administrative support for credit dispute workflows and client follow-ups I can also assist with the administrative side of credit dispute and credit repair operations, including organising case files, maintaining CRM records, tracking outstanding tasks, and coordinating client communications. 📌𝐓𝐎𝐎𝐋𝐒 & 𝐒𝐘𝐒𝐓𝐄𝐌𝐒 Microsoft 365, Google Workspace, Asana, ClickUp,Trello, Monday dot Com, Airtable, Notion, Xero, QuickBooks, Zoho Books, Salesforce, HubSpot, GoHighLevel, Zendesk, Intercom, SPLOSe, Jotform, DocuSign, Canva, Zoom, Calendly, and Slack. I’m organised, proactive, detail-oriented, and adaptable, with a strong focus on accuracy, confidentiality, clear communication, and reliable follow-through. Whether you need executive assistance, operations support, administration, client services, or financial operations, I’m ready to help keep your business organised and running smoothly. Let's connect and discuss how I can support your business.