Janine N.

Customer Support/Chargeback Specialist

I have two years of customer service experience, where I managed phone calls for a cable company, assisting customers with diverse inquiries and issues. Subsequently, I transitioned to a financial company, dedicating nearly three years to fielding calls from cardholders disputing transactions on their accounts. In this role, I gathered essential supporting information to aid in fund recovery from the merchants. Afterward, I joined the back office team, engaging in the thorough review of cardholder disputes, making decisions on their validity, assessing recovery rights from merchants, and providing end-to-end support in dispute resolution. Additionally, I have accrued two years of experience as a chargeback specialist on the merchant side. In this capacity, I collected evidence and conducted root cause analysis to understand why disputes were filed, enabling the creation of compelling rebuttal documents to successfully counter chargebacks. I am always interested in making long term professional relationships with my clients. I look forward to working with you in providing excellent customer service and anything else you may need help with.