Elena O.

As a dynamic professional with a Bachelor of Science in Nursing (Florida State University) and an MBA (Valdosta State University), I bring a unique blend of analytical expertise, operational insight, and exceptional client service to every project. My extensive background includes: Customer Operations & Support: Proven experience managing client accounts and leading teams using Zendesk and Kustomer platforms. I built a high-performing customer support program from scratch, consistently praised by clients for excellence. Research & Analysis: Expertise in market sizing, competitive landscapes, industry analysis, sentiment analysis, case studies, and data entry. Skilled with AI tools like ChatGPT, Bardeen, and Octoparse. Financial Acumen: Proficient in revenue reconciliation methodologies, including Cost Plus Margin, hourly benchmarking, and Intelligence Unit billing structures. Content Creation: Experienced in writing medical blogs, case studies, and professional reports. I thrive on solving complex challenges, delivering tailored solutions, and ensuring client satisfaction. Let’s collaborate to drive success!