Lester B.

Stop chasing updates, missed deadlines, and unclear ownership. I bring direction, accountability, and project drive. I step in when delivery stalls, priorities shift, and technical rollouts need ownership. Definitely not a "Task Tracker"—I operate as a hands on project manager and operations specialist who aligns stakeholders, locks in critical paths, and drives complex initiatives to completion. Over 60+ clients on Upwork trust me to protect timelines, clear bottlenecks, and ensure measurable ROI. Backed by active PMP®, CSM®, CAPM®, and Six Sigma Yellow Belt credentials, I handle high-risk cloud projects, government stakeholder alignment, and enterprise IT infrastructure using structured PMBOK and Agile frameworks. CLIENTS BRING ME IN WHEN: - The project is "active," but nothing is actually getting delivered. - Tasks exist, but no one is truly accountable. - Priorities keep changing, processes bloat, and no one resets direction. - Tools are in place, but the team isn't actually using them. - They've already hired a PM, and it still isn't working. WHAT CHANGES WHEN I'M INVOLVED: - Ownership becomes clear with zero gaps or overlaps. - Work starts moving, not only getting discussed. - Teams adopt structure without feeling micromanaged. - Decisions are made faster with clear risk mitigation and budget control. - Delivery becomes predictable, transparent, and scalable. TRACK RECORD & DELIVERABLES: - Enterprise Scale: Managed a $10M+ IT infrastructure and telephony program across APAC and North America (including Avaya Holdings), keeping 50+ cross-functional team members aligned and delivery on track. - Project Turnarounds: Fixed a failing 2-year property management system in 3 weeks and delivered an ERP rollout for a 350-person company on time, restoring delivery confidence. - Sprint Execution: Cut delivery schedules by 40% through strict governance, clear SOPs, and critical path management, accelerating execution. - AI & Automation: Engineered AI-driven workflows (Zapier, Make, n8n) that cut manual tasks by 30% and saved teams 15+ hours weekly, reducing busywork. - IT Service Operations: Overhauled helpdesk systems and data dashboards, boosting operational visibility by 65% while reducing incident resolution times and improving response speed. - Compliance & Security: Led ISO/IEC 27001 certification, ISMS framework development, and auditing for high-risk environments, strengthening readiness and control. TOOL & TECH STACK: - PM & Operations: Jira, Asana, ClickUp, Monday, Notion, MS Project, Mavenlink, Miro, Lucidchart, Productive - AI & Automation: GPT-4, Claude 3.5, Gemini, Zapier, Make, n8n - CRM & Analytics: Salesforce, HubSpot, GoHighLevel, Power BI, Tableau, Excel - Dev & Web: Shopify, WordPress, GitHub, Vercel, VS Code, Figma Send me a direct message now. I respond ASAP ready to bring immediate momentum, clarity, and control to your operations.