Jose Albert C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I’m a Customer Support & Order Management VA with 7+ years in e-commerce and 5 years in BPO. I’m skilled in KustomerApp, Zendesk, Freshdesk, NetSuite, and Magento. I support customers at every stage: pre-order, post-order, and post-delivery. I handle: Refunds and returns Order tracking and data entry Vendor and manufacturer coordination Follow-ups with delivery partners My background in retention, sales, healthcare support, and technical troubleshooting has trained me to combine accuracy with empathy. I make sure operations run smoothly and customers stay satisfied. Here’s how I can support you: Customer Communication: Answering inquiries, providing order updates, and resolving issues with professionalism and empathy. Order Management: Processing orders, handling cancellations, and managing refunds/returns accurately. Post-Delivery Support: Tracking shipments, coordinating with vendors, manufacturers, and delivery partners for timely follow-ups. Virtual Assistance: Data entry, reporting, scheduling, and administrative tasks to support daily operations. Retention & Upselling: Using proven communication skills to retain customers and promote additional products or services. Healthcare Support: Assisting clients with healthcare-related customer service needs. Technical Support: Providing basic internet troubleshooting and resolving technical concerns for customers. Let’s work together to make your operations seamless and your customers happy. Send me a message, and I’ll respond quickly.