Herminio M.

Project Implementation Manager/Virtual Assistant/Chat-Email Support

Seasoned BPO professional with 20 years of diversified experience in customer service, technical support, project and order management, and freelance operations. Proven expertise in Microsoft Office, PC troubleshooting, sales management, and remote communication support (chat, email, phone). Recognized for strong critical thinking, problem-solving, and a consistent ability to work independently while delivering outstanding results. Tech-savvy, detail-oriented, and capable of managing large workloads with minimal supervision. CORE COMPETENCIES • Project & Order Management • Microsoft Office Suite (Expert) • Technical Support (PC, Network, Software) • Customer Service & Sales Support • Salesforce CRM • Chat, Email & Phone Support • Remote/Virtual Work Proficiency • Recruitment Coordination • B2B & B2C Communication