Herminio M.
Project Implementation Manager/Virtual Assistant/Chat-Email Support
Seasoned BPO professional with 20 years of diversified experience in customer service, technical support, project and order management, and freelance operations. Proven expertise in Microsoft Office, PC troubleshooting, sales management, and remote communication support (chat, email, phone). Recognized for strong critical thinking, problem-solving, and a consistent ability to work independently while delivering outstanding results. Tech-savvy, detail-oriented, and capable of managing large workloads with minimal supervision. CORE COMPETENCIES • Project & Order Management • Microsoft Office Suite (Expert) • Technical Support (PC, Network, Software) • Customer Service & Sales Support • Salesforce CRM • Chat, Email & Phone Support • Remote/Virtual Work Proficiency • Recruitment Coordination • B2B & B2C Communication
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.5k
Billed in all: $103,136$103k
$6.5k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 11% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #191Order Management1,128 freelancers · 🇵🇭 #106Top 17%🇵🇭#106 of 562
- #244BPO Call Center1,567 freelancers · 🇵🇭 #125Top 16%🇵🇭#125 of 880
- #285Data Management2,504 freelancers · 🇵🇭 #119Top 11%🇵🇭#119 of 882
- #628Recruiting4,153 freelancers · 🇵🇭 #221Top 15%🇵🇭#221 of 1,145
- #1,009Phone Support5,089 freelancers · 🇵🇭 #543Top 20%🇵🇭#543 of 2,568
- #1,637Data Analysis14,624 freelancers · 🇵🇭 #331Top 11%🇵🇭#331 of 2,177
- #1,714Microsoft Office15,119 freelancers · 🇵🇭 #719Top 11%🇵🇭#719 of 5,200
- #2,028Technical Support11,267 freelancers · 🇵🇭 #1,147Top 18%🇵🇭#1,147 of 6,366