Amir s.

I help businesses design and troubleshoot Microsoft Teams Phone solutions (Operator Connect, Direct Routing, Call Queues, Auto Attendants). Backed by 18+ years in IT with hands-on experience across Microsoft 365, including Exchange Online, Entra ID, and Intune. What I bring to your project: ✅ Microsoft Teams Voice & Telephony – Teams Phone setup, number assignment, DID porting, call routing, auto attendants, call queues, and advanced troubleshooting ✅ Operator Connect & Direct Routing – carrier integration, SBC configuration, number porting, and call flow design ✅ Cloud & Contact Center Solutions – integration with platforms like Genesys, Avaya, and Xcally, including CRM connectivity ✅ Exchange Online & M365 Administration – shared mailboxes, distribution lists, hybrid environments, migrations, and decommissioning ✅ Intune & Device Management – compliance policies, BitLocker, device enrollment, and hybrid configurations ✅ Microsoft 365 Licensing & Cost Optimization – Teams Phone licensing, add-ons, group-based assignment, and cost control strategies 🔧 Certified: Microsoft Azure Administrator, Microsoft Teams Administrator, AWS Solutions Architect, ITIL, and more. I’ve successfully delivered projects for global organizations — from Teams voice migrations and Exchange decommissions to Intune compliance rollouts and M365 license audits. My approach is clear communication, reliable delivery, and scalable solutions that work for your business. 📌 Whether you need a one-time project or ongoing cloud support, I’ll make sure your Microsoft 365 environment is secure, cost-efficient, and future-ready.