Darlyn Joy S.

Are you looking for a reliable E-Commerce and Customer Service Specialist who can help manage your online store, keep customers happy, and make sure day-to-day operations run smoothly? You’re in the right place. I am an experienced Customer Service Representative, E-Commerce Virtual Assistant, and Online Store Manager with nearly 3 years of hands-on experience supporting online businesses. I have experience managing different e-commerce tasks from product research and listing to order processing, customer support, inventory management, returns, refunds, and store organization. I have worked with multiple e-commerce platforms and tools, including Shopify, Amazon Seller Central, eBay, Etsy, Poshmark, Walmart, and Sellbrite. I also have hands-on experience using Gorgias for customer service and ticket management, as well as tools such as Zik Analytics, Marmalead, and PrimeLister for product research and marketplace optimization. My Skills & Experience E-Commerce & Store Management Shopify Store Management Shopify Product Listing & Updates Order Processing & Order Management Inventory Management Product Research Product Listing Optimization Returns, Refunds & Cancellations Marketplace Management Sellbrite Listing & Inventory Management Customer Service Gorgias Customer Support Email & Ticket Management Order and Shipping Assistance Returns & Refund Handling Customer Complaint Resolution Following Up on Orders and Deliveries Customer Satisfaction & Retention Marketplace Experience Shopify Amazon Seller Central eBay Etsy Poshmark Walmart Product Research & Listing Zik Analytics Marmalead PrimeLister Competitor Research UPC/Product Number Research Product Title Optimization Product Description & Copywriting Product Data Entry Image/Main Photo Editing Administrative & Productivity Skills Data Entry Google Sheets/Google Workspace Microsoft Excel Online Research Spreadsheet Management Proofreading Product Catalog Organization Basic Marketing Strategy I am detail-oriented, organized, and comfortable working independently while following SOPs and meeting deadlines. I understand that successful e-commerce management is not just about completing tasks it’s about accuracy, efficiency, good customer service, and making sure the store runs smoothly behind the scenes. If you need someone who can take care of your Shopify store, customer support, product listings, order processing, and daily e-commerce tasks, I’d be happy to help you grow and manage your business.