Maria Christine D.

Customer Service Speclist/Account Manager

I have worked with both the Administrative and Customer Support field for more than 10years. I am keen to details, hardworking, and much willing to be trained. I will do whatever it takes just to finish what I have started. I worked for the Audit industry for 3 years in total and supported the US and Canadian customers for almost 10 years. With that, I can say that I am well experienced I will give you the assurance that I will treat your business as my own and will give my 100% effort to give you the best service. I have more than 9 years of experience in Customer Service assisting U.S. and Canadian customers. I was trained at a huge BPO company in the Philippines. I can provide e-mail and phone support. I believe in the saying "the customer is always right", with this, I assure all clients that I will give a 100% customer satisfaction, and to always listen to customer's needs. For more than 9 years of Call Center experience, I improve some skills and become my personalities such as patience, positive attitude, calmness, and most of all empathy. I'm into new challenges so I can easily cope with changes. I am always open to new knowledge and I will fully learn and study everything about the product to provide the best customer experience. I am a full-time freelancer and can work Australian, Canadian, EU or U.S. business hours. I have an experience in Zendesk and Zoho as my latest client also uses this ticketing system for their business.