Rose Ann M.

My name is Rose Ann M. Gonzales from Digos City, Philippines. My friends call me Rose. I am an undergraduate of Bachelor of Science in Chemistry. I transition from working in the laboratory to working in the BPO industry. I was a Technical Support/ Customer Service Representative for Linksys. Aside from providing troubleshooting steps we are also required to sell Linksys product. I was excited about what I learned from training, with the new technology and doing sales. I became Top Performer after 3 months of working. I was able to handle Comcast, a network provider in the US. Swann, the number one brand of Security Cameras in the US, Australia, and the UK. Foscam, also another brand of Security Cameras in the US. I see to it that I can bring home an award from those companies that I work with. I am always awarded as Best in QA and Top Performer. I was also a Customer Service Representative for KOHLS. An Ecommerce store in the US. We process and track orders, handle customer complaints via email, provide chat support and process returns. I got married last 2018 and decided to start working at home. I bought a laptop and set up my work station. I am working now as a lead generator for a credit repair company in the US but I always wanted to become a Virtual Assistant. So I can get more skills I'm attending free training to become a successful VA. I was able to finish Ecommerce, Video Editing, and SEO courses. I want to become a Virtual Assistant because I want to act as a support for my client's business.