Alfred M.

I support small and growing businesses with structured IT operations, user management, and help desk support across Microsoft 365, Google Workspace, and mixed Windows/macOS environments. With 5+ years of MSP-style experience, I’ve managed multi-user environments, handled onboarding and offboarding workflows, secured identities with MFA, and resolved infrastructure and endpoint issues remotely. I work with a systems-first mindset, focusing not just on fixing problems but preventing repeat incidents through proper configuration and documentation. What I help with: • Microsoft 365 administration: Exchange Online, Teams, SharePoint, licensing • Google Workspace administration and user lifecycle management • User provisioning, permissions, and MFA configuration • Email delivery issues, DNS troubleshooting, and account recovery • Endpoint troubleshooting across Windows and macOS • VPN, WiFi, and basic network diagnostics • Ticketing systems: Zendesk, Freshdesk, Jira • Knowledge base documentation and process standardization I’m comfortable supporting distributed teams, managing ticket queues with SLA awareness, and communicating clearly with both technical and non-technical users. If you need reliable MSP-style IT support, identity and access management, or structured help desk coverage, I can step in and provide consistent, professional support.