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Monique M.
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Monique M.

Technical Support Specialist with Customer Service experience.

I value work and place great emphasis on getting things done effectively and efficiently. I am seeking projects that will utilize my skills and abilities and also challenge me, improving my knowledge and experience. Below are a few of my top skills that I can assure will be an asset to employers. 1. Avid team player with proven skills developed in a challenging work environment highly dependent on a positive image for continuity and growth. 2. Great Communicator both written and oral, with a pleasant, robust personality and assertive. 3. Great organizational and time management skills and a high degree of flexibility to deal with unexpected challenges. 4. I am results oriented and creative; possess strong interpersonal and analytical skills and possess entrepreneurial leanings. 5.Skilled in providing excellent customer service and technical support, being able to patiently handle customers providing clarity and exceptional service at all times.

🇺🇸Winter Haven, United States$25/hr100% JSS4.90 (2)Since Sep 2017

Earnings and projects

MRR
$3.6k

Last 6 months ÷ 6

World#9,364 / 412k
🇺🇸Country#2,739 / 62.1k
Revenue, last 30 days
$5.3k

Last 6 months: $22k

World#5,142 / 412k
🇺🇸Country#1,717 / 62.1k
Total earnings
$150k

Billed in all: $156k

World#23,451 / 412k
🇺🇸Country#5,259 / 62.1k
Per project
$38k

$11k in the last 6 months

World#1,778 / 412k
🇺🇸Country#434 / 62.1k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇺🇸Country#11,762 / 62.1k
Projects in all
4

Across 7 contracts

0% fixed100% hourly
World#283,741 / 412k
🇺🇸Country#40,819 / 62.1k

Earnings, last 30 days

$156k+$5.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$150k$155k$160kOct 8Oct 23Nov 7

Skill rankings: Top 0.88% in Order Fulfillment

Ranked by MRR among everyone on Upwork with the skill.

  1. #4Retail Sales Management201 freelancers · 🇺🇸 #2Top 2%
  2. #17Order Fulfillment1,928 freelancers · 🇺🇸 #5Top 0.88%
  3. #21Time Management1,763 freelancers · 🇺🇸 #10Top 1%
  4. #66Customer Retention2,511 freelancers · 🇺🇸 #22Top 3%
  5. #88Outbound Sales4,644 freelancers · 🇺🇸 #33Top 2%
  6. #131Online Chat Support11,527 freelancers · 🇺🇸 #22Top 1%
  7. #149Technical Support11,267 freelancers · 🇺🇸 #29Top 1%
  8. #157Email Support14,954 freelancers · 🇺🇸 #26Top 1%