Preeti S.
Rockstar Ecommerce CSR/Email/Live Chat/ Virtual assistance/Shopify
Over a decade of experience in customer service industry, excelling in email, chat, and phone customer inquiries Proficient in using customer service platforms such as Zendesk, Intercom, and desk.com to delight customers Specializing in chat and email customer service for businesses of all sizes Customer-centric with a strong work ethic and a quick grasp of new technology Successful track record in marketing, sales, and administrative tasks as a freelancer Dedicated to customer satisfaction, responsiveness, and adept use of online tools Proficient in monitoring account progress, client relationships, and employee satisfaction Eager to join a reputable company to further develop skills and contribute to growth Motivated self-starter committed to providing superior service and ready to discuss how my skills align with your team’s needs.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $135,957$136k
$11k in the last 6 months
Across 8 contracts
Earnings, last 30 days
Skill rankings: Top 6% in Communications
Ranked by MRR among everyone on Upwork with the skill.
- #48Answered Ticket446 freelancers · 🇮🇳 #2Top 11%🇮🇳#2 of 10
- #171Communication Etiquette1,807 freelancers · 🇮🇳 #5Top 9%🇮🇳#5 of 38
- #175Product Knowledge2,128 freelancers · 🇮🇳 #1Top 8%🇮🇳#1 of 27
- #208Order Processing2,648 freelancers · 🇮🇳 #5Top 8%🇮🇳#5 of 87
- #231Customer Retention2,511 freelancers · 🇮🇳 #7Top 9%🇮🇳#7 of 57
- #236Order Tracking2,668 freelancers · 🇮🇳 #2Top 9%🇮🇳#2 of 37
- #348Customer Satisfaction3,986 freelancers · 🇮🇳 #10Top 9%🇮🇳#10 of 75
- #436Communications7,670 freelancers · 🇮🇳 #17Top 6%🇮🇳#17 of 197