Katrina C.

I worked in a BPO company, as a Product Support Representative. I was trained to troubleshoot devices just like routers, modems, etc. We give support to customers' inquiries and concerns or issues regarding networking devices as well as giving them maximum satisfaction of our product and services through chat and email. I also have experience working as an Assistant which job description includes generating leads, chat support, transcribing, and other data entry tasks here in our local place for a year. I have experience working as a Front Desk Officer at Bagobo House Hotel, in Davao City for a year. As a receptionist my job is to welcome guests by greeting, offering them a beverage, I am also responsible for answering phone calls, also responsible for handling front office reception and administration duties, handling company inquiries, and sorting and distributing mail. I also worked in Travel Advantage tours as a reservation officer for 1 year, my job is to assist customers with the planning and booking aspect of their vacation or stay. Answer customers' questions, make travel suggestions and book room accommodations and tickets. I am also given the opportunity to travel for free all expense paid by the company for familiarization tours to either increase product knowledge and/or destination knowledge. I have experience working as a Manager in a family business that offers a service such as water sports an outdoor activity or also called (Layak Paanod water tubing adventure) for three (3) years in the Philippines receiving and handling guests from different areas and arrange the booking dates and schedules. The outdoor shop also provides products like outdoor gears and apparels such as backpacks, slippers, camping materials, and mountain equipment. Being the manager, my responsibility is to help maintain the harmonious relationship between us and the employees, I am also responsible for overseeing and leading their work. Also, my job is to check the sales every day, weekly inventory and submit a report by week. These work experiences helped me a lot and I wanted to improve more on how to handle stress effectively, how to keep a positive mind, and professionalism. I also wanted to practice my verbal communication skills since my work background is more on writing skills and dealing with other people. I am well-versed in Microsoft Word, Excel, PowerPoint, and some software applications. I am willing to work immediately and will give my best shot in any job given to me.