Fel Sandra R.

I have worked in the BPO industry for over 6 years. During this time, I have gained valuable knowledge and experience that have helped me become more efficient in my tasks and effective even with minimal supervision. I am confident in my English communication skills, particularly when interacting with foreign clients. I am well-versed in multitasking and possess strong typing skills, which enable me to respond promptly in both chat and email-based support. Throughout my years as a Customer Service Agent, I have developed and refined key skills that align closely with my personality and are essential for delivering high-quality service. These include patience, attentiveness, clarity, a positive attitude, time management, empathy, calmness, promptness, and persuasiveness. I am always eager to learn and fully committed to understanding the products or services I support to ensure I provide the best possible assistance to customers. In addition to customer service, I also have experience in sales. As a Sales Representative at Sky Auto-Finance from October 2023 to December 2026, I was part of a team focused on delivering a professional, friendly, and respectful customer experience. My role involved making both outbound and inbound calls to prospective clients applying for title loans. I guided customers through the application process, explained the required qualifications, and helped them understand the criteria used to determine loan eligibility. Previously, I worked as an E-commerce Virtual Assistant from November 21, 2022, to January 23, 2023. In this role, I handled customer concerns through email support using platforms such as Groove, Freshdesk, Zendesk Spotify and Live chat. I also provided technical support by offering clear instructions and basic troubleshooting steps to help customers better understand and use the products.