Mohammed Wasim K.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I support MSPs in delivering faster assistance, enhanced endpoint security, and streamlined IT operations. With over 11 years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, Autotask, Datto, ITGlue, and PowerShell automation, I independently manage tickets, optimize workflows, and drive efficient service delivery from day one. My strong communication skills enable me to manage difficult customers effectively and ensure they leave satisfied with a positive experience. Key Skills - Microsoft Azure Cloud Services - Microsoft 365 / Office 365 (Exchange, SharePoint, Teams, OneDrive) - Windows Server (2003/2008/2012/2016/2019/2021) - Exchange Server (2000–2019) - Windows OS (7, 8, 10, 11) - Exchange Migrations & Tenant Management - Azure AD, Azure Portal, Virtual Machines, Recovery Services - G Suite Administration - Mac OS Troubleshooting & Integration - IT Documentation (ITGlue, HUDU) - RMM & Ticketing Tools (ServiceNow, Jira, Autotask, Quick Assist, Datto) Server Platform Services - Enterprise server hardware & OS support - L1/L2/L3 support & problem management - User & access management - Performance & capacity management - OS installation, configuration, upgrade & migrations - Mac OS integration with Windows networks Certifications MS-101 - Plan, implement, and manage Microsoft 365 services securely and efficiently. MS-203 - Microsoft 365 messaging, including Exchange Online, hybrid configurations, security, and compliance MS-500 - Identity and access management, information protection, and Microsoft 365 compliance. MS-100 - Enterprise Administrator Expert credential. MS-533 - Manage and deploy Azure services MS-663 - Exchange on premise implementation and designing. MS-662 - Mailflow and Exchange infrastructure design MCSA - Microsoft Certified Solutions Associate MCSE - The Microsoft Certified Solutions Expert Education MBA in Information Technology