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Leiniel M.
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Leiniel M.

Customer Service Representative, Virtual Assistant

I am a graduate of Bachelor of Science in Computer Science. I graduated with an award of best thesis (Mixed Reality) and has been a presenter at a regional colloquium and a candidate in a national conference. As of this moment, I only have a year of working experience as a customer service representative. I am a tech savvy and a fast learner, I can follow instructions accurately, initiate tasks and actions effectively. I am proficient with the use of Microsoft Office (Word, Power point, Excel), Google Apps (Mail, Drive, etc.), Windows (XP, 7, 8, 10) and basic Mac Computers. I am also proficient as a back end developer, PHP, C++ and basic MySQL and proficient as a front end developer using HTML, VB.net and basic CSS. The Web Technologies I have experience with are Wordpress and Wix. The highest typing speed I got is 79 wpm and I'm still working on it to get even faster and better. Furthermore, I'm knowledgeable in Email Handling, Email Marketing, Social Media Marketing and I've been a Chat Support Representative for an E commerce company. My other competencies that I had past experience with are in Data Entry, Data Analysis, Web Research and Admin Assistant. I am willing to learn and expand my knowledge and skills even better. As a Filipino, English is not my first language but I am confident in writing, reading and speaking in English. I can communicate effectively and understand my clients. I took the TOEIC (Test of English for International Communications) and scored 860. Throughout my 5 years in college (2 years vocational, 3 years bachelors), I have been appointed as a leader for many group projects. I can work alone but I can collaborate well with other people or work with a company just as efficiently. I am looking forward to working with you and show everything I know that I can offer.

🇵🇭Mabalacat City, Philippines$9/hr100% JSS5.00 (1)Since Oct 2017

Earnings and projects

MRR
$1.9k

Last 6 months ÷ 6

World#24,493 / 412k
🇵🇭Country#2,950 / 56.3k
Revenue, last 30 days
$2.2k

Last 6 months: $11k

World#19,343 / 412k
🇵🇭Country#2,155 / 56.3k
Total earnings
$83k

Billed in all: $87k

World#47,746 / 412k
🇵🇭Country#6,673 / 56.3k
Per project
$9.2k

$1.9k in the last 6 months

World#17,536 / 412k
🇵🇭Country#4,079 / 56.3k
Projects, last 6 months
6

Across 12 contracts

0% fixed100% hourly
World#34,407 / 412k
🇵🇭Country#2,063 / 56.3k
Projects in all
9

Across 40 contracts

5% fixed95% hourly
World#212,270 / 412k
🇵🇭Country#18,392 / 56.3k

Earnings, last 30 days

$87k+$2.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$84k$86k$88kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Microsoft Office

Ranked by MRR among everyone on Upwork with the skill.

  1. #764Microsoft Office15,119 freelancers · 🇵🇭 #261Top 5%
  2. #820Online Chat Support11,527 freelancers · 🇵🇭 #460Top 7%
  3. #834Email Marketing13,760 freelancers · 🇵🇭 #123Top 6%
  4. #881Email Communication14,123 freelancers · 🇵🇭 #450Top 6%
  5. #968Social Media Marketing17,756 freelancers · 🇵🇭 #178Top 5%
  6. #1,567Administrative Support27,851 freelancers · 🇵🇭 #746Top 6%
  7. #2,126WordPress37,887 freelancers · 🇵🇭 #173Top 6%
  8. #2,360Customer Service37,167 freelancers · 🇵🇭 #1,043Top 6%