Brittany D.
* Expert Email Customer Service Support and Management *
**Experience with Zendesk, Intercom, Freshdesk, Recurly, ShipStation, Shopify, Agorapulse, Shipbob, Salesforce, OneStaff, Facebook Business Manager, Canva, AS400 Systems, Kronos Timekeeping, G Suite, Excel, and much more.*** Are you looking for an expert Customer Service Professional? Do you need email management for your business? I’ve worked with startups and big businesses alike to provide for their Customer Service needs. Clients include: Croissant Coworking, CAUSEBOX, It’s a 10 Haircare, and Disney! I’ve also recently worked with Indeed as a Consultant and Subject Matter Expert to help create assessment tests for job-seekers interested in finding a Customer Service opportunity. I work hard to provide above satisfactory and dependable services to you and your business, no matter the line of work. I believe in providing outstanding quality service, and have over 20 years professional experience managing high-pressure staffing for hospital units in 4 hour increments, leasing and managing apartment communities while handling all day to day duties, and taking care of customers over email and instant messaging. I have a passion to help and a need to succeed. Let me be a part of your team and we can win together! I typically work in a self-paced environment that requires great attention to detail, impeccable accuracy, as well as critical problem solving and professional communication. I thrive under difficult or high-pressure situations, time constraints and research that requires thinking outside of the box. I'm always open to learning new skills and dedicating my time to provide support and help, even in emergent situations. Thank you so much for taking the time to visit my UpWork profile, I hope to work with you soon! Brittany D.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $26k
Billed in all: $428,231$428k
$26k in the last 6 months
Across 38 contracts
Earnings, last 30 days
Skill rankings: Top 0.61% in Email Communication
Top 1% in 5 of 10 skills, ranked by MRR among everyone on Upwork with the skill.
- #5Answered Ticket446 freelancers · 🇺🇸 #1Top 1%🇺🇸#1 of 13
- #17Freshdesk1,321 freelancers · 🇺🇸 #5Top 1%🇺🇸#5 of 51
- #35Customer Satisfaction3,986 freelancers · 🇺🇸 #8Top 0.88%🇺🇸#8 of 240
- #40Customer Experience2,788 freelancers · 🇺🇸 #16Top 1%🇺🇸#16 of 349
- #64Zendesk5,908 freelancers · 🇺🇸 #15Top 1%🇺🇸#15 of 369
- #84Online Chat Support11,527 freelancers · 🇺🇸 #18Top 0.73%🇺🇸#18 of 359
- #86Email Communication14,123 freelancers · 🇺🇸 #26Top 0.61%🇺🇸#26 of 1,077
- #142Customer Support20,101 freelancers · 🇺🇸 #38Top 0.71%🇺🇸#38 of 1,023