Rodolfo F.
Customer Support Specialist and Rockstar Sales Representative
I am a Customer Support Specialist and Sales Executive with over 8 years experience in handling customer inquiries, complaints, billing concerns and service requests. I have completed modules of customer service training. Topics included how to greet, transfer and hold calls, build rapport, listen, clarify and manage conversational flow. I have learned to manage upset customers, conflicts and challenging situations. In addition, I have helped the company attain the highest customer service ratings by earning 100% marks in average handling time, quality, communication skills, listening skills and problem resolution.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $10
Billed in all: $25,245$25k
$10 in the last 6 months
Across 2 contracts
Across 17 contracts
Earnings, last 30 days
Skill rankings: Top 43% in Sales
Ranked by MRR among everyone on Upwork with the skill.
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