Rodolfo F.

Customer Support Specialist and Rockstar Sales Representative

I am a Customer Support Specialist and Sales Executive with over 8 years experience in handling customer inquiries, complaints, billing concerns and service requests. I have completed modules of customer service training. Topics included how to greet, transfer and hold calls, build rapport, listen, clarify and manage conversational flow. I have learned to manage upset customers, conflicts and challenging situations. In addition, I have helped the company attain the highest customer service ratings by earning 100% marks in average handling time, quality, communication skills, listening skills and problem resolution.