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Rana C.
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Rana C.

24/7 Team | VA | Customer Service | Property Management | Ecommerce

As the owner of a thriving BPO agency, I lead a dynamic team of over 25 dedicated agents, and our commitment to excellence sets us apart in the industry. With a comprehensive range of services, we have become a one-stop solution for businesses seeking exceptional support. Our customer service division is at the heart of what we do, ensuring unparalleled client satisfaction. Whether it's inquiries, assistance, or issue resolution, our team excels in delivering top-tier support. In addition to customer service, we specialize in data entry, guaranteeing precision and efficiency in handling critical data. Our virtual assistant services provide clients with invaluable administrative support, allowing them to focus on their core operations. Our agency is not just about numbers; it's about the value we bring to our clients. We are dedicated to optimizing their operations and supporting their growth.

🇮🇳Kolkata, India$5/hr100% JSS4.90 (40)Since Oct 2017

Earnings and projects

MRR
$4.9k

Last 6 months ÷ 6

World#5,566 / 412k
🇮🇳Country#645 / 45.9k
Revenue, last 30 days
$4.6k

Last 6 months: $30k

World#6,419 / 412k
🇮🇳Country#720 / 45.9k
Total earnings
$138k

Billed in all: $143k

World#26,270 / 412k
🇮🇳Country#4,291 / 45.9k
Per project
$2.3k

$2.5k in the last 6 months

World#70,152 / 412k
🇮🇳Country#8,427 / 45.9k
Projects, last 6 months
12
17% fixed83% hourly
World#14,024 / 412k
🇮🇳Country#1,928 / 45.9k
Projects in all
61

Across 73 contracts

27% fixed73% hourly
World#49,858 / 412k
🇮🇳Country#8,460 / 45.9k

Earnings, last 30 days

$143k+$4.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$137.5k$140.0k$142.5k$145.0kOct 8Oct 23Nov 7

Skill rankings: Top 0.37% in Online Chat Support

Top 1% in 7 of 13 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 2Insurance Agency Operations166 freelancers · 🇮🇳 #1Top 1%
  2. 3Insurance Consulting200 freelancers · 🇮🇳 #1Top 2%
  3. #5Inbound Inquiry1,295 freelancers · 🇮🇳 #1Top 0.39%
  4. #5Customer Feedback Documentation365 freelancers · 🇮🇳 #1Top 1%
  5. #6BPO Call Center1,567 freelancers · 🇮🇳 #2Top 0.38%
  6. #11Inbound Marketing940 freelancers · 🇮🇳 #1Top 1%
  7. #21LinkedIn3,309 freelancers · 🇮🇳 #3Top 0.63%
  8. #30Telemarketing4,857 freelancers · 🇮🇳 #1Top 0.62%