Kirtikey S.

Customer Service | Technical Support | SaaS Chat & Email Specialist

💼 Customer Support • Technical Support • Email, Chat & Billing Support for SaaS & Ecommerce 🏆 Top-Rated | 100% Job Success | 9+ Years of Customer Support Excellence 📌 5,000+ Hours on Upwork | Enterprise & SaaS Support Specialist Hello there! 👋 If you're looking for a reliable, experienced, and tech-savvy customer support specialist who can manage customers, resolve issues, and improve your support workflows — you're in the right place. I help SaaS, ecommerce, and service-based companies deliver fast, professional, and empathetic support that boosts retention and customer satisfaction. 🧰 What I Can Help You With ⭐ Customer Support (Email, Chat & Phone) Responding to customer queries with clarity, professionalism, and empathy Managing high-volume ticket queues Providing timely and accurate resolutions ⭐ SaaS & Technical Support Account setup, onboarding & troubleshooting Billing, subscription & payment issues Login/auth errors, product navigation, and bug reporting Escalation management and cross-team communication ⭐ Billing & Dispute Resolution (Mitratech Expertise) Invoice discrepancies Refunds, chargebacks, credits & adjustments Payment failures & subscription renewals Deep-dive investigation and documentation ⭐ E-commerce Support Order updates, shipping delays, cancellations Refunds, returns & exchange coordination Shopify, PayPal, Stripe & marketplace communication Vendor/supplier follow-ups ⭐ Admin & Back-Office Support CRM management & data entry Spreadsheet handling Document organization Process documentation & SOP creation 🌟 Why Clients Love Working With Me ✔ Reliable & Consistent — 100% Job Success with long-term clients ✔ Retention-Focused — I turn frustrated customers into loyal advocates ✔ Strong Communicator — Clear, friendly, and professional communication ✔ Tech-Savvy — Quick to learn new tools and platforms ✔ Process-Oriented — Identify recurring issues and suggest improvements ✔ Enterprise-Level Experience — 2,500+ hours supporting HR SaaS customers 🛠 Tools & Platforms I Work With Zendesk | Gorgias | Freshdesk | Intercom | Shopify | PayPal | Stripe | Salesforce Google Workspace | Microsoft 365 | Notion | Zoho | Meta Business Suite If your tool isn’t listed, I’ll learn it fast. 📌 My Commitment I treat your customers like my own. My goal is to deliver accurate, empathetic, and high-quality support that strengthens your customer relationships and reduces your support workload. 📞 Ready to elevate your customer experience? Click “Invite to Job” and let’s discuss how I can help you deliver outstanding customer support.