Ferlyn Roselle E.

Virtual Administrative Assistant

I am a dedicated and highly organized professional with extensive experience in administrative operations, accounting support, human resource management, and customer service. Since 2017, I have served as a General Administrative Assistant and Accounting Staff at TripMatters Inc. in Tustin, California, where I am responsible for commission reconciliation, invoice preparation, account statement management, vendor coordination, CRM maintenance, and quality assurance/System testing in collaboration with developers. Previously, I held the position of HR Manager at Yamang Bukid Food Products, where I oversaw key human resource functions, including recruitment, organizational planning, performance management, regulatory compliance, employee relations, policy development, and training. I also gained experience as an Online English Teacher, creating structured lesson plans and supporting students in improving their language proficiency. In addition, I served as a Virtual Assistant for Gossett Jones Homes in Texas, performing data entry, document editing, proofreading, and file conversion tasks. My foundational professional experience includes several years in the BPO industry as a Customer Service Representative, where I provided billing support, technical assistance, payment processing, issue resolution, and general customer care. With a strong commitment to accuracy, professionalism, and continuous improvement, I bring a comprehensive skill set and a results-oriented work ethic to any organization I join.