Michael E.

A Senior Team Leader with experience handling a QA and Training team while assisting with the operation of the business. Experienced in onboarding, customer service, form creation, and managing email campaigns. Currently working as a part-time Data Research Analyst for a family office data, research, and intelligence platform, ensuring data accuracy, conducting research, and data entry. With prior experience working from home as a Virtual assistant, researcher, and customer service representative. Equipped with 4 years of BPO experience, 3 years of which were as a frontline customer support and 1 year as a Subject-Matter-Expert, where I gained knowledge in retention handling, technical support, team handling, and coaching.