Sofronio B.

With twelve years of robust experience as a Customer Support Representative, I have excelled in my role, earning promotions to Tier II and becoming a Subject Matter Expert (SME) and coach within my team. My extensive background in business processes has honed my skills in Customer Service and Technical Support, particularly for Windows Operating Systems. As a Microsoft Answer Desk representative, I consistently achieved top agent status, maintaining a perfect CSAT score of 100%. Before my career in customer and technical support, I spent five years working in a manufacturing company overseas. Leveraging my engineering degree, I effectively applied my expertise in manufacturing electronic parts to my subsequent roles, enhancing my ability to provide exceptional technical support and customer service.