Garbens Wilberry P.

Hello, I am Garbens, I offer a premium service to my clients. I am available during normal business days, weekends and holidays. I am an experienced Customer service representative. As a customer service agent, my top priority is providing excellent customer service to every person I interact with. I am friendly, courteous, and patient, even when dealing with difficult customers. It's important to remain calm and professional in all situations, while also showing empathy and understanding towards the customer's needs and concerns. In addition to being personable, I always make sure that I have a good understanding of the products or services that I'm representing. This would allow me to answer any questions the customer may have and provide accurate information about the product or service. I always make sure to actively listen to the customer's feedback and concerns, and take appropriate steps to address their issues. This may involve escalating their concerns to a higher authority or offering a solution that meets their needs. Additionally, I am proficient in using various softwares, tools, such as email, phone, Whatsapp, Shopify, Zoho CRM,Zendesk, Slack, Five9, Instagram, and Facebook, etc. I speak various languages "English, Spanish, French and Haitian Creole". I have the creativity and professional experience that can help you succeed in driving sales and increasing customer engagement. Overall, as a customer service agent, my job is to provide exceptional customer service, build strong relationships with customers, and maintain a positive reputation for the company I'm working for.