Fauzan J.

I help SaaS and platform teams ship the right things, on time. 9+ years across QA, product management, and technical project management, most of it at AccelByte, a B2B backend platform used by game studios. --------------------------------------------------------------------------------------------------- What you get working with me • Releases that land on schedule, with risks flagged early instead of discovered late • A clear roadmap, with priorities that engineering and stakeholders both agree on • Client requests turned into scoped, buildable requirements • Bottlenecks found and fixed, not just worked around • Stakeholders who always know where things stand --------------------------------------------------------------------------------------------------- Proof • Owned multiplayer products (matchmaking, chat, dedicated servers, friends and presence) from roadmap to release • Coordinated backend releases for Payday 3, Wildgate, and Sunderfolk across SDK, QA, and infrastructure teams in multiple timezones • Cut PR review first response time from over a week to 1–2 days by fixing ownership and escalation • Ran customer support programs to consistent SLA targets • Familiar with fundraising platforms: donor journeys, campaigns, and charity admin tools --------------------------------------------------------------------------------------------------- How I can help • Product roadmaps, prioritization, and requirements • Sprint and release management • Workflow audits to find where delivery slows down • Jira setup, dashboards, automations, and runbooks • Escalation handling and stakeholder reporting --------------------------------------------------------------------------------------------------- I'm most useful when the problem isn't fully defined yet. If your team needs product direction, stronger delivery, or both, let's talk.