Deepika K.

Customer Support | E-commerce | Live Chat, Email & Voice | Shopify

**Trusted by the same client for over 8 years.** Having long-term client relationships in Remote jobs are earned through consistency, reliability, and results. For more than Eight years, I worked exclusively with a single client, delivering exceptional customer support and becoming a trusted extension of their team. This experience reflects my commitment to providing outstanding service and building lasting customer relationships. Due to company merge i have lost my previous job and currently looking for a full time oppertunity where i can provide my 100% best. I'm a Customer Support Specialist with 7+ years of experience supporting customers through email, live chat, phone, and remote meetings. I thrive on creating positive customer experiences by listening with empathy, communicating clearly, and resolving issues efficiently. My background spans SaaS and e-commerce, where I've handled customer inquiries, onboarding, account support, issue resolution, and technical troubleshooting. I also bring extensive experience supporting Shopify applications, enabling me to confidently assist online businesses and their customers. **What I bring to your team:** * Customer Support (Email, Live Chat & Phone) * Customer Success & Customer Retention * E-commerce & SaaS Customer Support * Help Desk & Ticket Management * Customer Onboarding * Shopify App Support * Knowledge Base Documentation * Technical Troubleshooting & Escalation Management Clients value my professionalism, patience, attention to detail, and ability to remain calm under pressure. Whether I'm handling customer conversations, resolving complex issues, or collaborating with internal teams, my focus is always on delivering a seamless support experience that strengthens customer trust and loyalty. If you're looking for a dependable Customer Support Specialist who will represent your brand with professionalism and care, I'd love to help your business succeed.