Eliana Julliet O.

I help businesses get organized and stay that way. I’ll take care of the work in front of me, and I’ll also set up the systems and routines that make the next round easier for everyone. I’ve been working for 10 years in tech, e-commerce, finance, and service businesses. Wherever I’ve been, I’ve approached the job like a project manager: I figure out what matters most, keep deadlines realistic, and make sure nothing gets forgotten. If your team is growing, you’re launching something new, or your current setup just isn’t working anymore, I can jump in and help sort it out. What I do: Projects & Operations Plan projects and keep them on track from start to finish Set up and maintain workspaces in ClickUp, Asana, and Monday Write SOPs and process docs so everyone knows how things are done Automate onboarding, offboarding, and approvals with Zapier and Make Keep track of numbers and send clear updates on how things are going Clients & Teams Act as the go-between for clients, vendors, and your team Keep up with a busy inbox, Slack, Teams, and Zoom Keep the CRM updated and follow up with clients in Zoho and HubSpot Schedule meetings and handle logistics across time zones Systems & Admin Automate repetitive tasks so nobody has to do them by hand Keep files and workspaces organized in Notion, Google Workspace, and SharePoint Handle invoices, payments, expenses, and records in QuickBooks, Xero, and Airtable Help with Shopify orders and day-to-day e-commerce tasks My experience: 6+ years in customer operations: busy, multilingual teams, including supervising people 5+ years leading teams: reporting and keeping remote work organized 4+ years in CRM and client work: outreach, follow-up, and keeping clients happy 3+ years as a VA: admin, scheduling, invoicing, and automations Tools I use: ClickUp, Asana, Monday, Notion, Airtable, HubSpot, Zoho, Zapier, Make, Xero, QuickBooks, Concord, Xoom, Google Workspace, Microsoft 365, SharePoint, Slack, Zoom, Teams, Zendesk, Shopify, Excel, Google Sheets Languages: Native Spanish and fluent English.