Sheila M.
Experienced Customer Service Representative
A results-oriented professional with seven years of combined experience in Customer Service, Quality Assurance, and Team Leadership. Proficient in handling phone, chat, email, and ticket support, consistently delivering high-quality customer experiences and exceeding expectations. Throughout my career in the BPO industry, I have developed strong customer service skills, including patience, attentiveness, clear communication, a positive attitude, time management, empathy, and persuasion. I am adaptable, proactive, and committed to continuous learning and product knowledge to deliver efficient and effective support and service.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.7k
Billed in all: $45,204$45k
$3.8k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 9% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
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