Tyron B.
Customer Service Specialist | Sales Representative | Zendesk
Need an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 / 𝙎𝘼𝙇𝙀𝙎 𝙍𝙀𝙋𝙍𝙀𝙎𝙀𝙉𝙏𝘼𝙏𝙄𝙑𝙀 for the long haul? ✔️10+ Years of Customer Service/Player Support Experience in US/CA based company ✔️2+ years of Sales Experience ✔️5 years of Back Office Experience ✔️4 years as Quality Assurance Tester/Trainer 💰🤖Cost-Effective & Tech Savvy ⚡🖥️High-Speed Internet & Equipment ⏰🔒Time Zone & Data Security Driven Customer Service and Sales professional with extensive experience (10+ 𝙮𝙚𝙖𝙧𝙨). I thrive on exceeding targets, building trust, and helping businesses grow with solutions that deliver real results. 💡 𝙒𝙝𝙖𝙩 𝙄 𝙗𝙧𝙞𝙣𝙜 𝙩𝙤 𝙩𝙝𝙚 𝙩𝙖𝙗𝙡𝙚: 🔥𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙍𝙤𝙘𝙠𝙨𝙩𝙖𝙧 • I make it my mission to put a smile on every customer's face, and I'll do whatever it takes to make it happen. 🔥𝙁𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙚 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙖𝙨 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧/𝙎𝙖𝙡𝙚𝙨 𝙍𝙚𝙥𝙧𝙚𝙨𝙚𝙣𝙩𝙖𝙩𝙞𝙫𝙚 • Worked with US/CA-based clients (pharmaceutical/telco/gaming) providing customer support, player support (Gaming), and sales with proven results in retention and satisfaction. Satisfying customers with every interactions, helping with online orders, handle refunds and returns. 🔥𝙌𝙪𝙖𝙡𝙞𝙩𝙮 𝘼𝙨𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝙏𝙚𝙨𝙩𝙚𝙧 / 𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 Hands-on experience in mobile apps, web platforms, and games testing, ensuring products meet performance and usability standards before launch. 🔥𝘽𝙖𝙘𝙠 𝙊𝙛𝙛𝙞𝙘𝙚 & 𝘿𝙖𝙩𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 • Strong background in data entry, case tracking, scheduling/rescheduling appointments, process orders, communicate with different departments to ensure a smooth customer service. 🛠️ 𝙏𝙤𝙤𝙡𝙨 & 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 𝙄 𝙪𝙨𝙚: Zendesk Konnektive CRM HelpScout JIRA Amazon WorkSpaces RingCentral Slack Teams Google Apps Canva ⚡ 𝙒𝙝𝙮 𝙝𝙞𝙧𝙚 𝙢𝙚? I have the proven experience to deliver results quickly and effectively. I know how to build trust with clients and turn challenges into solutions. I’m reliable, detail-oriented, and committed to exceeding expectations. My skills in customer service and sales can directly support your business goals. You can count on me to add value and help your business grow. Let’s work together to make your projects smoother, your customers happier, and your business stronger.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.5k
Billed in all: $36,275$36k
$8.5k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 9% in Appointment Setting
Ranked by MRR among everyone on Upwork with the skill.
- #25RingCentral Glip201 freelancers · 🇵🇭 #13Top 12%🇵🇭#13 of 94
- #41Help Scout232 freelancers · 🇵🇭 #19Top 18%🇵🇭#19 of 106
- #226Customer Care2,153 freelancers · 🇵🇭 #82Top 10%🇵🇭#82 of 730
- #349Customer Retention2,511 freelancers · 🇵🇭 #127Top 14%🇵🇭#127 of 941
- #381Jira3,199 freelancers · 🇵🇭 #49Top 12%🇵🇭#49 of 318
- #490Appointment Setting5,158 freelancers · 🇵🇭 #216Top 9%🇵🇭#216 of 2,388
- #550Customer Satisfaction3,986 freelancers · 🇵🇭 #265Top 14%🇵🇭#265 of 1,816
- #684Phone Communication6,538 freelancers · 🇵🇭 #271Top 10%🇵🇭#271 of 2,978