Joey Allen T.

Hello I’m Joey! I’m a TOP-rated IT Helpdesk Technician with a strong drive for innovation and problem-solving. I’m self-motivated, constantly eager to learn new skills, tackle challenges, and inspire growth in those I work with. I'm seeking a role where I can apply my skills and extensive experience while continuing to grow professionally. With over 12 years of expertise in enterprise infrastructure services, I bring a wealth of knowledge to the table. I'm constantly exploring strategies to boost efficiency and profitability. Your success is my success—let's connect and discuss how I can help take your business to the next level. Summary of Qualifications: ✅ Microsoft Certified Professional ✅ Excellent English verbal and written communication skills ✅ Delivering excellent customer service ✅ Skilled at breaking down complex technical concepts into clear, simple terms to support users without a technical background. ✅ Diagnose and resolve a variety of issues, ranging from application support to advanced server and infrastructure challenges ✅ Phone Support ✅ Chat Support ✅ Email Support ✅ Ticket Support Comprehensive understanding of: ✅Microsoft Windows and Mac Operating Systems ✅Apple IOS and Android experience ✅Ticketing System (ConnectWise, Jira, ServiceNow, Kaseya and BMS) ✅Zoho One CRM ✅Sentinel One, Kaseya VSA,Backup Radar,MSP360 ✅RMM and Monitoring tools (Acronis,Datto,Cisco Meraki,Auvik,Cel-Fi) ✅Remote Control Assistance(ConnestWise Automate, ScreenConnect & Control) ✅Windows Server ✅Microsoft 365 and Outlook Exchange (AppRiver/Zix) ✅Email Threat Protection(AppRiver,MxDefense,M365) ✅Active Directory ✅Group Policy ✅VMware ESXi, NAS, Buffalo ✅Managed switches/VLANs ✅Firewall & Network Management ✅Understanding and Working Knowledge of DNS Certifications: ✅ Microsoft Azure Administrator Associate (AZ-104) ✅ Microsoft Identity and Access Administrator Associate (SC-300) ✅ Service Management with ITIL4 Certification ✅ Service Management with ITIL V3 Certification ***The rate is flexible and can be adjusted based on the company's specific needs***