Majid K.

✅ Top Rated, 100% Job Success and 6,500+ hours on Upwork ✅ 9+ years in customer support, CRM and sales operations ✅ GoHighLevel and HubSpot pipelines kept clean and up to date ✅ Warm leads called back fast and booked onto your calendar I run customer operations for e-commerce brands, clinics and service businesses: support tickets, CRM and GoHighLevel pipelines, lead follow-up and appointment setting. Here's what I can help you with: ✔ Customer Support: email, live chat and ticket handling in Zendesk for Shopify and DTC brands, covering order questions, returns, refunds, chargebacks and payment disputes, with clear notes so your team always knows where each case stands. ✔ GoHighLevel CRM Management: contacts, tags, pipelines, calendars, follow-up tasks and appointment reminders kep organised every day, plus simple workflows for agencies and for beauty and wellness studios that book clients through GHL. ✔ HubSpot, Salesforce and Follow Up Boss Admin: duplicate cleanup, deal stages, lead status and weekly reports, including old lead reactivation for real estate teams. ✔ Appointment Setting: calling and texting warm leads within minutes, qualifying them and booking them onto your calendar for roofing, HVAC and renovation contractors, financial advisors and wellness businesses. ✔ Outbound Lead Generation: LinkedIn Sales Navigator research, prospect lists, personalised outreach and cold calling for B2B IT, software and service companies, built on my years in IT sales. ✔ Medical Practice and Patient Support: patient calls, appointment scheduling and records updates for clinics and home health agencies, backed by my time as a client analyst supporting medical practices on an EMR system. ✔ Admin and Back-Office Support: data entry, web research, order tracking, documentation and daily reporting. ✔ E-commerce Operations: Shopify product uploads, order handling and store support alongside the customer inbox. ✔ Reporting and Dashboards:weekly support, pipeline and appointment reports in Google Sheets or your CRM dashboard, so you see response times, booked calls and open cases at a glance. ✔ Long-Term Team Support: most of my 6,500+ hours come from long contracts where I work inside the client's own tools and hours as part of the team. ✔ Tools: GoHighLevel, HubSpot, Salesforce, Zendesk, Shopify, LinkedIn Sales Navigator, Slack, Trello and Google Workspace. What clients say: "Majid showed skill and the ability to try new things. Unfortunately we did not have the time to provide the necessary training needed to have him get started. We would work with him again in the future and recommend him to any client looking for a dedicated team member" Let's have a free consultation about your support inbox, you CRM pipeline, and the leads waiting for a follow-up