Nisa Ellainne P.

I am an experienced Customer Support Specialist/Technical Support Representative and a former Team Manager in the BPO industry for the last 7 years. I have an extensive experience in order processing and changes, refunds, cancellations, responding to tickets within a threshold, and product download, installation and updating issues. I have developed great multitasking skills either through a phone call or handling 3 simultaneous chats while doing the mentioned tasks. I am a hardworking, detail-oriented and experienced individual with 7 years of work history in the BPO industry. I am excellent in getting the job done within timelines, easy to work with, highly literate in Microsoft Office, and willing to add new learning along the way.