Patrick John B.
IT Support | MSP | System Administrator |
IT Support and Technical Support professional with 12+ years of experience supporting end users and customers across IT, telecommunications, and technical support environments. Currently working in an MSP environment, providing technical support across Microsoft, Windows, networking, endpoint, and security-related technologies. Core Skills -Microsoft 365 account and access troubleshooting -User licensing, authentication, Conditional Access, and blocked sign-ins -Windows desktop troubleshooting and administration -Microsoft Intune and endpoint support -DNS/DHCP and network connectivity troubleshooting -VPN troubleshooting, including AnyConnect and SonicWall -Hardware and software troubleshooting -User onboarding and access-related support -Ticket management, escalation, and incident resolution -Customer-facing technical support via phone, email, and chat -Troubleshooting process improvement and documentation
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $14k
Billed in all: $215,137$215k
$4.8k in the last 6 months
Across 19 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Microsoft Office
Ranked by MRR among everyone on Upwork with the skill.
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- #28Incident Management421 freelancers · 🇵🇭 #7Top 7%🇵🇭#7 of 150
- #28Microsoft Intune336 freelancers · 🇵🇭 #2Top 8%🇵🇭#2 of 28
- #29VPN491 freelancers · 🇵🇭 #7Top 6%🇵🇭#7 of 69
- #29Microsoft Azure Administration425 freelancers · 🇵🇭 #3Top 7%🇵🇭#3 of 40
- #39Hardware Troubleshooting642 freelancers · 🇵🇭 #16Top 6%🇵🇭#16 of 331