Carlos R.

I help SaaS companies stabilize operations, onboard clients, and resolve complex technical issues at the intersection of engineering, systems, and customer-facing teams. I bring 10+ years of experience in SaaS environments, with long-term growth inside a single platform from frontline support into technical operations and implementation ownership. My work typically involves: • SaaS client onboarding and implementation • Development coordination and recurring dev meetings • CRM and billing workflow support • Analytics and attribution troubleshooting (GA4) • Handling escalations that require both technical depth and clear client communication Clients work with me when they need someone calm, reliable, and experienced to own the “middle space” between engineering, operations, and customers, especially during growth, restructuring, or platform transitions. I value clarity, documentation, and stable outcomes over noise or overpromising.