Joseph Anthony C.

An exceptional type of service is what I can offer. My goal is to make your company successful as it means my success too. I believe that my 10 years of experience working as a Customer Service Support, Technical Support Representative, and Sales Representative both phone, emails, and via chat, using multiple channels make me highly competitive for any relevant position. I am also great at managing, training, and coaching people to help them excel at what they do. Customer Service and customer satisfaction have been part of my life. It is always a great pleasure turning a sad or frustrated customer into a happy camper after an interaction. You just need to put yourself into your customer's shoes, treat them with respect, and professionalism, empathize, build rapport and the main important thing is to answer their questions. I am skilled in communicating with clients over the phone, email, chat, and any other platform. I've used many tools to send out a campaign, which could be through text or emails. I am an experienced user with Helpdesk, Zendesk, Shopify, E-commerce CRM, Freshdesk, LinkedIn, Recruiterflow, Apollo, Batchleads, Google Sheet, Microsoft Office Applications, and many more. I can easily learn any new tools that get the job done well. I meet deadlines and don't make promises I can't keep. I am a team player but can steer the ship alone if need be. Exceptional service is what I can offer and I want to share a success story along with you and your company. I look forward to working with you in providing excellent service and anything else you may need help with! My Work Experiences are; CEO at Virtual Assistant Talent Solutions General Virtual Assistant Project Manager - Ecommerce Microsoft Technical Coach Microsoft Team Manager Microsoft Customer Service Representative Microsoft Technical Support - Tier 1 Microsoft Sales Representative Microsoft Technical Support - Tier 2 Project Manager - Hampers With Bite Customer Support Specialists - Ecommerce Sales Support - Social Media Marketing Agency Real Estate Disposition Manager Graduated in College as Cum Laude - IT Course