Chizoba O.

Hi, I’m Chizoba Nancy, a Top-Rated professional on Upwork with a 100% Job Success Score and a track record of delivering 5-star results. I help SaaS companies and growing businesses build stronger customer relationships and improve operational efficiency through Customer Success and CRM-driven support. I focus on customer retention, client communication, and operations management to help teams stay organized, responsive, and consistent in delivering value. What You’ll Get Working With Me: • Customer Success & Support That Builds Loyalty I handle customer interactions with care, speed, and strategy, ensuring Customer Satisfaction and retention. Tools I use include Zendesk, Gorgias, Shopify, and Slack. Your customers will feel valued and supported, leading to increased loyalty and referrals. • Email Marketing That Drives Results Whether you need onboarding sequences or warm lead follow-ups, I write and send personalized, research-driven emails using tools like Mailchimp, Active Campaign, Lemlist, and HubSpot. Expect higher engagement and conversion rates that align with your business goals through effective Email Support and Communication Etiquette. • Client Relationship Management That Adds Value From onboarding to retention, I ensure your clients feel seen, heard, and supported, so they stay longer and refer others. My approach enhances client satisfaction and long-term partnerships through effective Customer Relationship Management (CRM). • Project & CRM Management That Keeps Teams on Track I organize workflows, maintain CRMs (HubSpot, Notion, Airtable, Asana, GoHighLevel), and coordinate tasks so you can focus on strategy while I handle the day-to-day execution. This ensures your projects run smoothly and efficiently, with a focus on Online Chat Support and Email Communication. Proven Results: • Boosted CSAT by 25% through improved support processes • Generated 200+ warm leads in one quarter for a B2B SaaS firm • Ran an email campaign with a 45% open rate and 15% click-through rate • Cut lead response time by 30% with CRM optimization Services I Offer: • Customer Service & Support • Email Communication & Warm Outreach Campaigns • CRM Cleanup, Setup & Maintenance (HubSpot, etc.) • Client Management & Retention Strategy • Project Coordination & Admin Support • Meeting & Call Scheduling, Follow-Ups, and More If you’re looking for a reliable, proactive, and detail-driven partner to handle your customer success operations, lead nurturing, and client communications, I’m ready to jump in and make it happen. Let's schedule a consultation to discuss how I can help achieve your business goals. Message me today to get started!