Jorge S.

I’m a Cloud and Systems Engineer with more than 10 years of experience, much of it built in the Managed Services Provider (MSP) environment supporting businesses with a wide range of infrastructure, security, and Microsoft technology needs. The MSP model played a major role in developing the engineer I am today. Working across different client environments meant learning how to quickly understand unfamiliar systems, troubleshoot issues efficiently, communicate clearly with customers and technicians, and design solutions that were practical for both the client and the MSP supporting them. My MSP experience includes supporting organizations ranging from small businesses to several hundred users, managing hundreds of physical and virtual servers and more than 1,000 endpoints. I have worked as a Tier 2/3 escalation resource while also handling infrastructure projects, server administration, Active Directory, Microsoft 365, virtualization, networking, backups, disaster recovery, and cloud migrations. Today, I specialize in Microsoft 365, Azure, and Microsoft Entra ID, including: - Microsoft 365 tenant administration and troubleshooting - Microsoft Entra ID, IAM, MFA, SSO, and Conditional Access - Exchange Online migrations and administration - Microsoft Defender XDR and cloud security - Intune and endpoint management - Teams, SharePoint, and OneDrive - Azure infrastructure and hybrid environments - Active Directory, Group Policy, DNS, and Windows Server - Hyper-V and VMware environments - Backup, Disaster Recovery, and Business Continuity - Tier 2/3 escalation and complex troubleshooting - Technical documentation, knowledge base development, and technician training I particularly enjoy working with MSPs that need an experienced resource they can bring in for escalations, Microsoft 365 and Azure projects, email migrations, infrastructure work, or additional engineering capacity. Throughout my MSP career, I have also helped improve service desk operations by documenting solutions, identifying recurring issues, developing troubleshooting procedures, and training Tier 1 and Tier 2 technicians rather than simply resolving the immediate ticket. Some of my project experience includes Exchange 2010/2013/2016 upgrades and Microsoft 365 migrations, Hyper-V failover clusters, SQL high-availability environments, backup and disaster recovery implementations, infrastructure upgrades, and Microsoft cloud security improvements. Whether you need help with a difficult escalation, additional project capacity, Microsoft 365 administration, Azure infrastructure, or ongoing senior-level technical support, I can step into an existing MSP environment and work alongside your team.