Gladys S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi there! My name is Gladys Santiago. You can call me Glad. I’m dedicated and passionate. I love providing assistance, resolutions, and exceptional customer service. In my last customer service position, my goal was always to exceed expectations. Going the extra mile to solve customer problems and make things right is essential in my eyes. Not only does it ensure they have a better experience, but it also boosts retention and the company’s brand. I am well versed in using Microsoft office. With my six years of experience, it made me improve my communication skill, my ability to solve problems quickly and effectively and my knowledge in making sales. I believe that my experience in contact centers will be a great addition and help to your company and your business. I will be your virtual assistant that values Integrity. Again my name is Gladys Santiago. Thank you so much!