Alfredo Alejandro P.

I’m a Customer Service Team Lead with 5+ years of experience in the automotive industry, combining hands-on customer service experience with team leadership, operations, and performance management. I have experience leading and supporting customer service teams, monitoring performance, coaching team members, handling escalations, and helping ensure that daily operations run efficiently and consistently. Throughout my experience, I’ve worked with customers and internal teams through phone, email, and live chat, while also managing CRM systems, lead follow-ups and appointment scheduling. I’m comfortable taking ownership of processes, identifying areas for improvement, and helping teams become more organized, productive, and customer-focused. I’m a native Spanish speaker and fluent in English, with strong verbal and written communication skills in both languages. If you’re looking for someone who can lead a customer service team, manage day-to-day operations, improve processes, and maintain a high standard of customer experience, I’d be happy to discuss how I can support your business.