Christina B.

I help growing ecommerce businesses streamline operations, improve customer experiences, and build scalable processes that save time, reduce errors, and support growth. Highlights ✔ Managed 500+ weekly returns and up to 400 daily during peak season while maintaining accuracy and efficiency. ✔ Created SOPs, training materials, and workflow documentation adopted across multiple teams. ✔ Improved operational workflows and reporting, helping leadership make faster, data-driven decisions. ✔ Partnered with customer support, warehouse, finance, product, and technology teams to solve complex operational challenges. With more than 15 years of experience across ecommerce, operations, and customer support, I've helped businesses improve workflows, manage complex operational processes, and create systems that scale. My background includes Shopify, Gorgias, Route, Mirakl, Marketplacer, Microsoft Excel, and Google Sheets. I enjoy bringing structure to complex operations. Whether it's optimizing workflows, improving customer operations, managing marketplace processes, or creating clear standard operating procedures, I focus on practical solutions that increase efficiency, reduce manual work, and create consistency across teams. I don't just complete tasks—I improve the systems behind them so your business can operate more efficiently and continue to grow. How I Can Help: Shopify Operations Customer Operations Returns & Warranty Management Gorgias Help Desk Administration Order Management Marketplace Operations (Mirakl & Marketplacer) SOP & Process Documentation Workflow Optimization Excel & Google Sheets Reporting Data Cleanup & Organization Administrative & Operations Support Knowledge Base & Internal Documentation I'm dependable, detail-oriented, and quick to learn new systems. Whether you need support for a one-time project or ongoing operational assistance, I'll help create organized, scalable processes that keep your business running smoothly. If you're looking for someone who can jump in quickly, improve operations, and become a reliable extension of your team, I'd love to help.