Matthew B.

When something critical breaks and you don’t have time to wait for escalations or for someone to claim responsibility; I’m the one who gets called in. I step into unfamiliar environments, without documentation, and restore function under pressure—whether that means recovering from ransomware, figuring out why an entire office lost internet, or bringing a data center I’d never seen before back online. I’m not here to sell buzzwords. I’m here to solve problems. 🧠 What I’m Good At • Isolating root cause in systems no one on-site fully understands • Cleaning up messes from half-complete “migrations” or rushed deployments • Working with incomplete info and still getting results • Recovering from lockouts, network outages, access failures, and bad updates • Making judgment calls when no one else wants to own the risk I work fast, communicate clearly, and don’t break things worse in the process. If something’s down, I’ll get it moving again. 🔧 What I Also Handle (And Handle Well) I’m not above routine work, it's often what leads to uncovering deeper issues anyway. I regularly take on: • Remote break/fix support for desktops, laptops, and servers • VPN and firewall access issues • Printer and peripheral weirdness • Shared folder failures and permission mismatches • Tracing ports, rebooting hardware, running site cables, replacing gear • Helping end users who “clicked something and now it’s gone” I’m comfortable working remotely or showing up on-site (US-based, travel-ready). I’ve supported business owners, staff, project managers, junior techs, and execs alike—and I don’t talk down to anyone. ⚙️ Environments I’m Familiar With • Windows Server, Active Directory, Group Policy, O365, Azure AD, Exchange, IIS, etc. • Linux servers (Ubuntu, Debian, RHEL, etc.) • Virtualization, Containerization, Hypervisors (KVM, VMWare, HyperV, Docker, K8, Proxmox, UnRAID, TrueNAS, FreeNAS, etc) • Networking, Firewalls and Switches (Cisco/Meraki, SonicWall, FortiGate, PaloAlto, Ubiquiti, Netgear, Linksys, pfSense) • Remote access tools, RMMs, MDMs, VPNs, SSH, RDP, VNC • Local and cloud backup systems • Apache/Nginx, WordPress, and microservice-based stacks • Client networks with mystery switches, surprise VLANs, and rogue Wireless Access Points I’ve worked across verticals—SMBs, retail, healthcare, manufacturing, education, MSP clients —and I adapt fast. ✅ Why I’m Worth It • I don’t need to be micromanaged • I don’t play ticket tag • I write notes you can actually follow • I’ll ask questions when I need to—but not just to stall • I don’t over-promise or under-deliver If you're done dealing with guesswork, silence, or someone just reading from a checklist—give me access and I'll get it sorted. Need someone to step in and fix it? I’m ready. Whether it’s a remote job or field work, I bring the skills, judgment, and experience to handle it without drama.