Celine Rhea N.

Experienced Administrative Assistant, Legal Assistant, and Customer Service Professional with a strong background in client communication, document management, and administrative support. I previously worked with multiple law firms handling legal documentation, client intake, case coordination, document filing, and confidential file organization. I am highly experienced in communicating with clients, gathering necessary documents, conducting initial case reviews, and coordinating with attorneys and external contacts to ensure smooth workflow and timely completion of tasks. My experience includes: Legal Assistant | Beyzer Law Office • Drafted legal documents • Filed documents through court websites upon approval • Organized and maintained legal files • Handled client intake • Contacted potential clients and leads through phone, email, and text Administrative Assistant | Law Offices of Robert S. Gitmeid & Associates, PLLC (Oct 2020 – Present through Upwork) • Coordinated with opposing counsel to ensure all required legal documents were uploaded to each client’s account • Monitored case documents including Stipulations, PIF Letters, Fully Executed Documents, and Dismissals Legal Assistant II | Abramson Labor Group Law Firm (March 2023 – December 2023 through Cloudstaff Philippines) • Communicated with clients to gather documents and information • Conducted initial research and case reviews • Edited Personnel Demands when necessary • Organized confidential legal files and records • Coordinated communication between defendants’ points of contact and the firm’s attorneys In addition to my legal background, I also worked in the customer service industry for several years handling travel, billing, and credit card accounts. I managed billing concerns, payment processing, fraud-related cases, and coordinated directly with hotels worldwide to resolve customer concerns efficiently. Due to strong performance, I was promoted to Senior Operations Representative. I am detail-oriented, highly organized, professional, and comfortable working in fast-paced environments. I also utilize AI tools such as ChatGPT, Perplexity, and Google Gemini to improve workflow efficiency, research, and communication support. I take pride in providing reliable, high-quality work while maintaining professionalism and strong communication with clients.