Taha N.

Hi , 👋 😀 My name is Taha Nabil. I am a multilingual professional fluent in Italian, English, and Arabic. University & degree ✅️ I hold a degree from Cairo University and an Italian language certification (CILS C1) from the University of Siena, which allows me to communicate professionally with Italian-speaking clients and customers. *️⃣ Experiences ✅️ E-Commerce Italian and English support services & social media I worked for three years at Amazon as an Italian Chat Support Specialist, handling pre-sale and after-sale inquiries, B2B support, and assisting customers through chat and social media channels. During this period, I consistently maintained high performance, received official High Performance recognition, and was promoted to support quality-related tasks to help maintain service standards and customer satisfaction. 🏴 In addition to my work at Amazon, I also worked as a freelance Italian Chat Support agent for several international e-commerce websites, including platforms such as Zaful, Rose Gold Sale, and similar online stores. Through this experience, I developed strong expertise in handling e-commerce customer issues and managing customer communication efficiently. ✳️After that, I worked for approximately four years as a freelance Italian Customer Support Specialist for the international furniture e-commerce company vidaXL in the Netherlands. In this role, I handled multiple communication channels including ( Italian phone support, chat support, email support, and social media support). My responsibilities also included B2B customer support, assisting business clients with orders, logistics coordination, and shipment-related issues. Through this experience, I developed strong expertise in European logistics processes, including working with Italian customs procedures, handling VAT-related questions, refunds, and supporting customers with tax-related inquiries related to European transactions. 🏁 Platforms & CRM During these roles, I gained extensive experience using customer support and collaboration tools such as Zendesk, Jira, Slack, and OMS systems, with around six years of experience working with Zendesk in particular. ✅️Technical experience I also have strong experience in technical customer support. I worked as a Technical Chat Support agent for Samsung through Sykes, where I handled troubleshooting and guided customers step-by-step to resolve device issues or refer them to service centers when necessary. I also worked as an Italian Technical Support specialist for Realme devices, assisting customers with troubleshooting for smartphones, IoT devices, and accessories. In addition, ✅️ Sales experience I have experience in e-commerce sales, including recovering abandoned carts, managing orders and shipments, and assisting customers through WhatsApp sales channels. I also participated in promoting online exhibitions for Italian food and beverage companies through outreach and networking on LinkedIn and other professional platforms. ✅️Data Stewart and product translate experience Regarding data-related roles, I worked as a Data Steward and Data Entry specialist. My responsibilities included verifying and analyzing data provided by clients, contacting hospitals and different organizations to validate and enrich the data, and ensuring that the information collected was accurate and reliable. I also worked on product data management and translation, translating product descriptions from English into Italian for website listings. I am reliable, detail-oriented, and committed to delivering high-quality work while meeting deadlines. I would be happy to discuss how I can support your project.