Berenice B.

Trust & Safety and Operations professional with 10+ years of experience supporting online platforms, customers, and digital operations in both English and Spanish. I specialize in content moderation, policy enforcement, appeals review, marketplace operations, risk and operations support, and customer support. Throughout my career, I have worked with high-volume environments where accuracy, sound judgment, confidentiality, and clear communication are essential. My experience includes reviewing and moderating content, handling escalations and appeals, supporting platform users, identifying policy violations, maintaining quality standards, and working across multiple tools and workflows. I have also supported businesses and customers through email, chat, phone, and social media, giving me a strong understanding of customer experience and operational efficiency. Areas of expertise: • Trust & Safety • Content Moderation • Policy Enforcement • Appeals & Escalations • Risk & Operations Support • Compliance Operations • Marketplace & Platform Support • Quality Assurance • AI Content Evaluation & Quality Review • Bilingual English-Spanish Communication • Email & Chat Support I am comfortable working independently, following detailed guidelines, handling sensitive information, and managing high-volume workloads while maintaining accuracy and quality. If you are looking for a reliable, detail-oriented professional with extensive experience in digital operations, moderation, and bilingual support, I would be happy to discuss how I can support your team.