Jennifer C.
Customer & Patient Service / Architect
Resourceful Customer Service Representative with over 9 years in experience, who meets and exceeds productivity goals. Proven capacity to troubleshoot including areas such as sales, technical support, clinical trials and customer care. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations. Efficency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Experience and Skills: -Zendesk, Shopify and Freshdesk -Troubleshooting -Active Listening -SOPs and Wiki Management -Complaint Resolution -Operation Management -Quick Learner
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $10k
Billed in all: $139,566$140k
$3.4k in the last 6 months
Across 7 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- Formstack49 freelancers · 🇭🇳 #1Top 6%🇭🇳#1 of 1
- #16Clinical Trial205 freelancers · 🇭🇳 #1Top 8%🇭🇳#1 of 3
- #104Research & Strategy1,744 freelancers · 🇭🇳 #1Top 6%🇭🇳#1 of 3
- #149Notion2,323 freelancers · 🇭🇳 #1Top 6%🇭🇳#1 of 6
- #151Freshdesk1,321 freelancers · 🇭🇳 #1Top 11%🇭🇳#1 of 3
- #257Slack3,033 freelancers · 🇭🇳 #9Top 8%🇭🇳#9 of 37
- #260Zoho CRM2,793 freelancers · 🇭🇳 #2Top 9%🇭🇳#2 of 9
- #388Outbound Sales4,644 freelancers · 🇭🇳 #6Top 8%🇭🇳#6 of 46