Stephanie B.

✔️Zendesk Certified Admin ✔️Zendesk Certified AI agents Technical Expert ✔️Guide ✔️Messaging ✔️Copilot ✔️Advanced IA ✔️Talk ✔️Text ✔️Social media channels ✔️API ✔️Private apps ✔️Triggers ✔️Macros ✔️Automations ✔️SLA ✔️Schedule ✔️Reports ✔️Integrations ✔️Pocket Geek ✔ Private Apps Development ✔ Team Training & Documentation Are you looking to streamline your customer support operations, improve agent productivity, and deliver an exceptional customer experience? I help companies design, implement, optimize, and automate Zendesk environments that scale with their business. With extensive experience supporting multi-brand and high-volume operations, I specialize in transforming Zendesk into a strategic customer service platform rather than just a ticketing system. Zendesk Certifications & Expertise Results I Deliver • Reduced manual ticket handling through automation • Improved SLA compliance • Faster response and resolution times • Better customer communication • Organized and scalable support processes • Increased agent efficiency • Improved incident and request management • Better coordination between support, operations, and development teams Additional Platforms Knowledge Zendesk, Shopify, Salesforce, Klaviyo, Manychat, Monday, Wrike, Jira, Freshdesk, Google workspace, CRM systems, Payment Platforms, and more. My approach starts with understanding your business, your customer journey, and your support challenges. From there, I design and implement a customized Zendesk solution, train your team, and continuously optimize the environment to ensure long-term success. If you're looking for a Zendesk expert who can both strategize and execute, let's discuss your project.