Jonilyn Z.

Sales and Customer Service Expert With over 15 years of experience in sales, customer service, quality assurance, and event coordination, I am dedicated to delivering exceptional results through effective relationship building, organizational skills, and a strong customer-focused approach. As a core member of the events team, I contribute to planning and executing high-profile international events while also supporting executive leadership to ensure seamless operations across all areas. Professional Highlights Executive Assistant & Intermediary Relationship Director, Outbound Investment Group Serve as the Executive Assistant to the Managing Director, managing calendars, travel arrangements, and ensuring the smooth operation of daily tasks. As an Intermediary Relationship Director, I work closely with key stakeholders and partners to maintain strong relationships and ensure successful event execution. A vital part of the Events Team, I support the planning and coordination of global events, traveling annually to locations like Dubai, Shanghai, and the USA to manage on-site logistics, partner relationships, and delegate communications. Maintain a central point of contact for both internal and external communications to ensure efficient collaboration across teams. Sales & Quality Assurance Freelancer Exceeded sales targets consistently while working with Space Next Door Singapore and MX Media, Conducted thorough Quality Assurance for Printy Pets, ensuring all products and services aligned with customer expectations and improving overall quality. Awards and Recognition in Sales & Service Citibank: Recognized as Top Seller for two consecutive years in insurance and banking product sales. American Express: Employee of the Year Award(2016) for outstanding performance and consistently maintained top performance throughout 2017 as a Credit Analyst. OCBC Malaysia: As a Senior Executive, excelled in inbound and outbound sales, lead generation, and customer service, supporting both front-line and back-office operations. Core Skills & Competencies Event Coordination & Execution: Skilled in organizing and leading international events, from initial planning stages to on-site management. Administrative Support: Adept at managing complex schedules, handling executive-level tasks, and organizing travel and logistics for global operations. Sales & Relationship Management: A proven track record of exceeding sales goals and building strong, sustainable partnerships across various industries. Team Leadership: Experience leading cross-functional teams, ensuring collaboration and on-time delivery of event objectives. Customer-Focused Excellence: Passionate about improving customer experiences, enhancing service quality, and ensuring high satisfaction levels.