Johanna Kathryn Thea M.

Worked as a product support representative (phone) for SOHO networking products for 1 year. Moved to the Quality Assurance Department as a Transactional Specialist. Learned to utilize applications for audio transcribing/review and MS Office software (Excel, Word, Outlook, Powerpoint). I review and rate the performance of customer transactions on all support channels (phone, chat, email). I am experienced with direct interaction with clients and understand the overall structure and workflow of the BPO industry. I also have extensive experience in providing Excellent Customer Service and Technical Support while I was still employed in a call center and until now as a freelancer. I work with full commitment, minimum supervision, and strives hard to achieve goals and ensure that I'm doing my job well. As a freelancer, I expanded my skills and currently gaining experience in providing Virtual Assistance for a Real Estate Agent. I have experience in generating leads, replying to them, posting listings, and a lot more.