Cleo Joy O.

👋 𝑻𝒐𝒑 𝑹𝒂𝒕𝒆𝒅 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 | 𝑬𝒙𝒆𝒄𝒖𝒕𝒊𝒗𝒆 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 | 𝑴𝒂𝒏𝒖𝒂𝒍 𝑸𝑨 𝑻𝒆𝒔𝒕𝒆𝒓 🚀 Helping Business Owners Save Time, Improve Operations, and Deliver Quality Results Looking for a Virtual Assistant who can manage daily operations, support executives, organize projects, maintain CRM records, support customers, manage eCommerce stores, generate leads, conduct research, and perform Manual QA Testing? You're in the right place. 🏆 I'm a Top Rated Virtual Assistant, Executive Assistant, and Manual QA Tester with: ⭐ 113+ Completed Jobs ⏱️ 15,500+ Hours Worked 💰 $100K+ Earned 📅 8+ Years of Remote Experience I help startups, SaaS companies, AI businesses, eCommerce brands, healthcare providers, real estate firms, finance companies, legal teams, marketing agencies, consultants, education providers, construction companies, hospitality businesses, and growing companies improve productivity and streamline daily operations. I work independently, communicate clearly, learn new systems quickly, and deliver accurate, organized, and dependable results. 🌟 Why Clients Hire Me 🏆 Top Rated Freelancer ⭐ 113+ Successfully Completed Jobs ⏱️ 15,500+ Hours Worked 📅 8+ Years of Professional Experience ⚡ Fast Learner 💬 Strong Communication 🎯 Organized and Detail-Oriented 🤝 Reliable Long-Term Team Member 🌎 Flexible Across Global Time Zones 💼 Virtual Assistance & Executive Support ✅ Virtual Assistant ✅ Executive Assistant ✅ Administrative Support ✅ Business Operations ✅ Operations Support ✅ Project Management ✅ Project Coordination ✅ Executive Support ✅ Email Management ✅ Inbox Management ✅ Calendar Management ✅ Appointment Scheduling ✅ Meeting Coordination ✅ Travel Coordination ✅ Data Entry ✅ File Management ✅ Document Management ✅ SOP Creation ✅ Process Documentation ✅ Workflow Improvement ✅ Reporting 📋 CRM, Lead Generation & Operations ✅ CRM Management ✅ CRM Administration ✅ CRM Cleanup ✅ Lead Generation ✅ Contact List Building ✅ Prospect Research ✅ Market Research ✅ Appointment Setting ✅ Sales Support ✅ Database Management ✅ Pipeline Management 🎧 Customer Support ✅ Customer Support ✅ Customer Success ✅ Email Support ✅ Live Chat Support ✅ Help Desk Support ✅ Technical Support ✅ Ticket Management ✅ Customer Follow-up ✅ Knowledge Base Management 🛒 eCommerce Support ✅ Shopify ✅ WordPress ✅ WooCommerce ✅ Store Management ✅ Product Listings ✅ Product Uploads ✅ Inventory Management ✅ Order Processing ✅ Returns and Refunds ✅ Product Research ✅ Website Content Updates 🧪 Manual QA Testing ✅ Manual Testing ✅ QA Testing ✅ Quality Assurance ✅ Functional Testing ✅ Regression Testing ✅ Smoke Testing ✅ Sanity Testing ✅ Exploratory Testing ✅ User Acceptance Testing ✅ Cross-Browser Testing ✅ Cross-Device Testing ✅ Mobile Testing ✅ API Testing ✅ Test Case Creation ✅ Test Execution ✅ Bug Reporting ✅ Defect Tracking ✅ Release Validation 📣 Marketing Support ✅ Social Media Management ✅ Content Planning ✅ Content Scheduling ✅ Email Marketing ✅ Newsletter Management ✅ Content Management ✅ Marketing Research ✅ Basic Graphic Design 🛠️ Tools & Software 📋 Project Management ClickUp • Asana • Trello • Jira • Notion • Basecamp • Linear 💬 Communication Slack • Microsoft Teams • Zoom • Google Meet • Discord • Loom 📧 Productivity Google Workspace • Microsoft Office • Excel • Word • PowerPoint • Outlook 📊 CRM HubSpot • Salesforce • Zoho CRM • Pipedrive • GoHighLevel • Airtable • Sales Navigator 🎧 Customer Support Zendesk • Freshdesk • Intercom • Gorgias • Help Scout 🛒 eCommerce Shopify • WordPress • WooCommerce • BigCommerce • Squarespace 🧪 QA Testing Jira • TestRail • Postman • BrowserStack • Chrome DevTools • Bug Tracking 📣 Marketing Canva • Mailchimp • Klaviyo • ActiveCampaign • MailerLite • Meta Business Suite ⚡ Automation Zapier • Make • Automation Tools 🎨 Design & AI Canva • Figma • Adobe Photoshop • AI Assistants 🌎 Industries Startups • SaaS • AI • eCommerce • Healthcare • Real Estate • Finance • Legal • Marketing • Insurance • Education • Retail • Construction • Hospitality • Technology • Consulting ⭐ What You Can Expect ✅ Clear Communication ✅ Reliable Support ✅ Organized Workflows ✅ Strong Attention to Detail ✅ Fast Turnaround ✅ Independent Problem Solving ✅ Quick Adaptation to New Systems ✅ High-Quality Work ✅ Long-Term Partnership 🤝 Let's Work Together Whether you need a Virtual Assistant, Executive Assistant, Administrative Assistant, Operations Assistant, Project Coordinator, Customer Support Specialist, CRM Administrator, Lead Generation Specialist, Shopify Assistant, WordPress Assistant, eCommerce Assistant, or Manual QA Tester, I'm ready to help improve your operations, organize your business, support your customers, and deliver reliable, high-quality work. Send me a message, and let's discuss how I can support your business.